Contacting Zain is as easy as 123, dial it within Zain network or 091230000 from any other phone or email address info@sd.zain.com and rest assured of a prompt response. We also invite you to read on to learn more about our customer philosophy...

Customers First

We are Sudan's mobile leader because hundreds of thousands of individuals have chosen to trust us and use our services rather than choosing others. We feel a great responsibility for this and will serve them to the very best of our ability.

Our ambition is to repay customers' trust by providing them with an enjoyable experience and unrivalled services, which will enhance their lives, and by doing this build even a stronger relationshis with them in the future.

'Customer first' is the fundamental principle for us at all levels.
Serving customers individually and collectively better than anybody else demands that we must always listen to them, seek to understand them by every means available and act to make sure that every aspect of our service to them is second to none.
We strive to delight our customers, anticipating their needs and delivering greater quality and more value.
At every level in our company, we are accountable for customers' experience with us. In all that we do, the customer is the judge of our service quality.