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Oct 28, 2015

“Zain” Customer Service Center Continues its Training Courses in Improving Client Service

<p> Zain company celebrated graduating 38 employees of the Subscribers’ Service Department of “Sudanese Faisal Islamic Bank” on the closing ceremony of the training course they received at Zain’s Main Headquarters- Khartoum, Al-Magran on the 11th of October, 2015, with the objective of elevating client service and improving the efficiency of customers’ service employees at Faisal Bank, and to guarantee the quality of providing services to customers’ satisfaction and with utmost expediency, the ceremony was attended by First Customers’ Service Director Wafaa’ Sirr Al-Khatim, the Customers’ Service Center Director El-Sheikh Medani, Social Responsibility Director Inaas Hanafi, and a number of high-ranking Zain Officials and associates. </p> <br/> <p> In her speech First Director Wafaa addressed the attendees on the significant role played by Zain’s Customer Service Center via telephone where she confirmed that the number of subscribers that call the center is in excess of 3,200,000 subscribers, who are duly served, have their problems in receiving and making calls solved, and have their suggestions heard and interacted with. She also pointed out that the employees working in the center were990, 180 of them permanent employees and 809 interns which the company chooses from among university graduates, and then qualifies and improves their capabilities to work in the Customer Service Center for 11 months, after which they emerge to the work market with excellent experience. Also noteworthy is that several companies have requested the employment of numbers of their employees, and Wafaa reaffirmed that the Zain Center is regarded as a capable and experienced body in the field of improving customer service with qualified, highly experienced cadres. </p> <br/> <p> On the same note, official Mohammed Seid Ahmed, Marketing Director at Faisal Bank, stated: “We are happy to enjoy the hospitality of the ‘Wonderful World’.. At Faisal Bank our motto is Development and that is what we seek after in all venues”. Seid Ahmed commended Zain Company and described it as “a Leader in the Communications Field” expressing his happiness with this accomplishment and applauding its completing with pure Sudanese cadres, reaffirming the Bank’s keen intent on continuing this partnership and extending it to include all inter-related fields. Seid Ahmed also added that their employees made considerable achievement, and benefited from the training course in all aspects they were seeking, and said at the end of his speech; “We thank Zain for this organized work as we thank all members of ‘Zain’s Wonderful World’.. You presented us with all your expertise and we wish for this correspondence to continue.” </p> <br/> <p> In the end-ceremony Zain Customers’ Service Sector First Director Mrs. Wafaa’ handed the trainees Training Course Completion Certificates, and Faisal Bank awarded Zain an Honorary Certificate. In an ingenious gesture, the graduates honored their Course Instructors as a token of their appreciation. It is worthy of mention that Zain had previously trained 55 enlisted individuals in the Traffic Police in skills in Client Service via Telephone to work in the (777) Call Booth Project for receiving reports and accident calls and answering complaints, suggestions and inquiries. </p> <br/>